Customer Care

At Style Me Pretty Creations, we are dedicated to providing an exceptional customer experience. Our goal is to ensure that every client feels valued, heard, and completely satisfied with their custom-designed products and services. To achieve this, we have outlined the following Customer Care Policy:

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1. Commitment to Quality

• We take great pride in the quality of our work. All custom creations are designed and crafted with attention to detail, ensuring a high standard that reflects our commitment to excellence.

• Each product undergoes thorough checks before being dispatched to ensure it meets our quality standards.

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2. Order Process

• All orders are processed promptly once confirmed and any necessary designs are approved. We will communicate clearly regarding timelines, ensuring customers are aware of estimated delivery dates.

• For all new customised items, clients will receive proofs for approval before production begins to ensure their vision is met.

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3. Clear Communication

• Our team is here to assist with any questions or concerns. We aim to respond to all customer inquiries within 48 hours (business days).

• We encourage customers to reach out via our preferred contact methods: email or DM on Instagram.

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4. Personalisation & Customisation

• We value the uniqueness of each client's request and will work closely with them to bring their custom designs to life. If you have any special requests or adjustments, we will do our best to accommodate them.

• If any issues arise regarding custom designs, we will communicate with you and work toward a satisfactory solution.

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5. Refund and Return Policy

• As each product is often made to order, we do not accept returns on custom-made items unless there is a fault or error on our part.

• In the event that a product is damaged or there is an error in customisation, we will work with the customer to resolve the issue, offering a replacement or refund where applicable. For more information please read our detailed refund and return policy.

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6. Shipping and Delivery

• We strive to deliver all orders within the agreed-upon timeframe. However, please note that shipping delays can sometimes occur due to factors beyond our control (e.g., weather, postal service delays).

• We offer multiple shipping options, and delivery costs are calculated based on the customer’s location and the size/weight of the order.

• Customers will be provided with tracking information once their order has been shipped.

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7. Customer Feedback

• We highly value customer feedback and encourage clients to share their thoughts and experiences with us. Positive reviews help us grow, and constructive feedback helps us improve our service.

• If a customer is not satisfied with any part of their experience, we encourage them to reach out so that we can resolve the issue promptly and effectively.

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8. Confidentiality and Privacy

• We respect the privacy of our clients. All personal information shared with us will be kept confidential and will only be used for order processing and communication purposes.

• We will never share or sell your personal data to third parties without your consent.

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9. After-Sales Support

• We are here to assist even after your purchase is complete. Should you need any assistance with the products after delivery, whether it's care instructions or additional customisations, feel free to reach out.

• For large events, we are available to discuss future orders or collaborations to meet the evolving needs of your event.

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10. Ethical Practices

• Style Me Pretty Creations is committed to ethical business practices, including fair pricing, transparent communication, and sustainable production where possible.

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11. Customer Satisfaction Guarantee

• We strive to create memorable experiences and delight with every custom creation. If for any reason, you are not satisfied with the final product, we will work with you to make it right, ensuring your satisfaction is our priority.

• We believe in building long-lasting relationships with our customers, and your happiness is our ultimate goal. Thank you for choosing Style Me Pretty Creations, where every detail matters!